IVR (Interactive Voice Response) performance testing involves evaluating the efficiency, reliability, and scalability of an IVR system by simulating a large number of concurrent calls to ensure it can handle peak traffic without performance degradation.
This testing also includes stress testing to push the system beyond its normal operational capacity to identify breaking points and potential bottlenecks. The aim is to ensure the IVR system provides quick and accurate responses, maintains a high-quality user experience, and integrates seamlessly with other systems under varying load conditions.
