Usability testing is used to determine the product’s interface usability by the end user. In the process of testing, the user conducts common tasks with the product in the presence of a test manager.
Usability testing services shows how the product corresponds to user expectations, uncovers problems with the interface, and gives an opportunity to see the product through the eyes of the user.
Problems it will solve
Deliverables
Case Study
During the actualization process of a bank start-up, the business department ordered usability research of the front-desk IT system in order to automate the personal loans front office.
The strategy of the bank’s development was aimed at attracting a large number of clients, primarily by providing fast personal loan service.
Instituting an unergonomic IT system could lead to a disruption in the development rate, loss of clients due to ineffective (slow) bank employee service, shortfall of income, and financial losses.
Front-office IT system usability testing was conducted in order to minimize these risks and to discover a large number of defects impeding the interactions of the bank employees with the system. For instance, the interface was overloaded with graphic elements that accentuated secondary system functions and got in the way of finding the necessary information on the screen. As a result, it greatly increased the time needed to provide service to each client.
The test results were recorded in the report that included recommendations for the redesigning of the IT system’s interface. All recommendations could be carried out in a short amount time and with moderate labor costs. The testing also provided prototypes of the main screens.
Scope
Usability Testing Tools
Related insights in blog articles
Concurrent vs. Simultaneous User Testing: Main Differences Explained

When it comes to performance testing, not all user interactions are created equal. The difference between concurrent and simultaneous user testing may sound subtle, but it has a big impact on how well your system handles real-world scenarios. If you’re preparing your platform for anything from daily traffic to high-stakes launches, understanding these terms can […]
Performance Testing vs. Stress Testing vs. Load Testing : Overview

Software testing professionals often use performance testing and load testing interchangeably, but these are not the same. Performance testing is an umbrella term that includes both load testing and stress testing, along with other methods that evaluate a system’s speed, stability, and scalability. Load testing checks how well a system handles expected traffic, ensuring it […]
SOAP UI vs PostMan: Which Tool is Best?

When it comes to API testing, Postman and SoapUI are two of the most widely used tools, each designed with a different focus. Postman is streamlined, intuitive, and ideal for REST API development, automation, and team collaboration. SoapUI, on the other hand, offers comprehensive functional and security testing, making it the go-to choice for SOAP-based […]
DevOps Pro Europe Conference 2025 – Advance Your DevOps Expertise
The annual DevOps Pro Europe conference explores the core principles and concepts of the DevOps methodology. It highlights how to effectively utilize common DevOps patterns for developing, deploying, and maintaining applications both on-premises and in the cloud. The DevOps Pro Europe 2025 conference will be available on-site and online, allowing participants to join in their […]
Be the first one to know
We’ll send you a monthly e-mail with all the useful insights that we will have found and analyzed
People love to read
Explore the most popular articles we’ve written so far
- Cloud-based Testing: Key Benefits, Features & Types Dec 5, 2024
- Best Load Testing Tools for 2025: Top 10 Nov 7, 2024
- Benefits of Performance Testing for Businesses Sep 4, 2024
- Android vs iOS App Performance Testing: What’s the Difference? Dec 9, 2022
- How to Save Money on Performance Testing? Dec 5, 2022