In this post, we’ll discuss tools for IVR load testing. Our background in this field will help you choose the right tool.
JMeter and LoadRunner remain some of the most popular load testing tools worldwide. These are truly excellent tools, and most performance engineers use them.
When choosing load and performance testing tools, the main question is whether the tool supports all the required protocols. For standard protocols like HTTP, there is an enormous selection of tools, including robust cloud-based options that enable load generation from multiple global locations. Many enterprise teams find themselves comparing LoadRunner vs NeoLoad when evaluating comprehensive solutions. However, when it comes to less common protocols, the number of suitable tools narrows significantly. In such cases, LoadRunner often stands out as the de facto standard in the enterprise segment.
However, there are protocols that even LoadRunner does not support. For example, voice traffic must be emulated to load testing call centers’ IVR and IT systems. Neither LoadRunner nor JMeter has standard support for the appropriate protocols (SIP, etc. – Learn more about JMeter vs LoadRunner). Accordingly, when it comes to load testing IVR systems, performance engineers have to search for other solutions that are generally outside their areas of expertise.
Data Synergy, our Australian partner, has created an elegant solution to this problem. Data Synergy VOICE is a solution that can use the familiar tools LoadRunner and JMeter to create scripts that emulate the behavior of voice communications customers. Data Synergy VOICE is a LoadRunner plug-in and a connectable JMeter class. The list below shows the capabilities of Data Synergy VOICE in the LoadRunner VUGen environment.
When emulating phone calls, the following features are available:
Related Services:
PFLB also Provides Implementation Support Services for Load Testing Tools:
Related insights in blog articles
10 Top Data Masking Tools
Data breaches can cost companies millions. That’s why more businesses are turning to data masking tools to keep sensitive information safe. But with so many options out there, how do you know which one’s right for you? In this article, we’ll walk you through some of the best data masking tools available today. Whether you’re […]
Contract Testing : A Complete Guide
When you’re working with microservices or APIs, one miscommunication between systems can break your entire application. That’s where you need contract testing. This guide will walk you through what contract testing is, how it works, and why it’s become essential for teams building distributed systems. Whether you’re a developer, QA engineer, or architect, you’ll learn […]
What Is Spike Testing: Complete Guide
Imagine your application is running smoothly until a flash sale or unexpected traffic surge hits. Suddenly, users can’t log in, pages stop loading, and your team is scrambling to restore service. These unpredictable spikes can overwhelm even the most robust systems if you’re not prepared. Spike testing is the method used to simulate these sudden […]
Top 10 Online Load Testing Tools for 2025
In this article, we will go through our favourite features of each of these cloud-based load testing tools, while in the end you will find a parameterized comparison of all of them in one table.
Be the first one to know
We’ll send you a monthly e-mail with all the useful insights that we will have found and analyzed
People love to read
Explore the most popular articles we’ve written so far
- Top 10 Online Load Testing Tools for 2025 May 19, 2025
- Cloud-based Testing: Key Benefits, Features & Types Dec 5, 2024
- Benefits of Performance Testing for Businesses Sep 4, 2024
- Android vs iOS App Performance Testing: What’s the Difference? Dec 9, 2022
- How to Save Money on Performance Testing? Dec 5, 2022