Improve Your Contact Center Performance by Testing Your Interactive Voice Response System
Why is IVR Load Testing a Must?
Because every load increase in a contact center leads to a call duration growth, and your business loses money.
If connection quality goes down and audio delays increase, the business has to hire more employees to serve the customers.
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Why Choose Us for IVR Load Testing?
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Emulation of authentic customers behaviour
Calls
Web activity
Interactions with an interactive voice menu
Instant messaging
Screen sharing
Analysis of performance bottlenecks
Delays
Packet losses
Distortions
Analysis of performance bottlenecks
With an increase in the average duration of calls, the number of operators required to process them also increases. I.e., a typical call lasting 3 minutes and 15 seconds can increase by 12 seconds if there are communication issues.
The cumulative effect is equivalent to an additional 6 contact center operators for every 100.
Muhammed Mehani
Business development manager, PFLB
Wanna Find Out How Much Your Business Can Save with
Why Do Clients Choose Us?
We use modern methods of load testing to ease a successful improvement of your product
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Trusted by Enterprises across the Globe since 2008
The PFLB brand is trusted by 300+ clients across Finance, Technology, Healthcare, Travel, Retail, Education and many more.
Trusted by Enterprises across the Globe since 2008
The PFLB brand is trusted by 300+ clients across Finance, Technology, Healthcare, Travel, Retail, Education and many more.