Optimizing IVR performance is crucial for businesses relying on call centers or customer calls.
It serves as a potential bottleneck, particularly during surges in call volumes triggered by promotions or weather changes.
Given the prevalence of automated operations, we specialize in assessing how adeptly your IVR systems manage diverse loads during peak times.
IVR
IVR performance testing
Stats don’t lie
Leveraging advanced technologies like NLP and AI, IVRs globally contribute to lowering organizational costs, with each IVR call equating to the cost of six or seven person-to-person calls.
In 2020, the global IVR market reached $4.2 billion, with a projected CAGR of 7.9%, expected to hit $6.7 billion by 2026.
The U.S. IVR market, valued at $1.4 billion in 2021, represents 31.4% of the global market share.
The U.S. IVR market, valued at $1.4 billion in 2021, represents 31.4% of the global market share.
Increasing IVR containment rates by 5% to 20% can result in a substantial 10% to 30% reduction in call center costs, providing a robust return on investment.
When you might need it
At PFLB, our comprehensive IVR testing services cover a spectrum of crucial aspects, ensuring your system’s seamless performance:
System go-live
We provide performance testing services to guarantee that your mobile application can effectively manage the load when it goes live in the store.
Continuous performance testing
Establishing a testing process for every new application release, even if it’s been tested before launch, is vital.
This proactive approach ensures the early detection and resolution of any performance issues, preserving a seamless user experience.
This proactive approach ensures the early detection and resolution of any performance issues, preserving a seamless user experience.
Preparation for peak loads
We can assist you in getting ready for peak loads during events like holidays and advertising campaigns, ensuring your application can smoothly handle increased traffic without any hiccups.
What we could offer you
IVR testing is essential to ensure your system functions flawlessly, especially during high call volumes or promotional events.
We provide expertise to guarantee your IVR performs reliably in all situations.
We provide expertise to guarantee your IVR performs reliably in all situations.
We rigorously evaluate your app’s back-end performance by simulating a specified user load. Our PFLB platform technology enables us to emulate the VoIP protocol, making calls from both local and internet networks.
We conduct comprehensive load testing from both IVR and call center operator sides.
When bottlenecks are a concern, our analysis covers both back-end and front-end aspects to address and eliminate potential issues.
Know more about the process
A clear process is a key to success.
- 01
Preparation and planning
- Develop a load testing methodology with a focus on SLA expectations on connection quality.
- Generate testing scripts for virtual users and call center operators.
- 02
Infrastructure setup
- During test infrastructure setup, we choose one of the configurations, either a local network or internet-based calls from the cloud.
- We establish resource usage monitoring and assess connection quality.
- 03
Performance testing and analysis
- Run performance tests and monitor the results.
- Conduct correlation analysis, map resource usage, and identify code fragments causing issues.
- 04
Optimization and reporting
- Recommend ways to optimize the system, including alternative architectural solutions.
- Form a detailed report with optimization recommendations and conduct control testing after changes have been made.
Learn more about our work process
How we workAnd hear how we could help you get the best from your system
Get a quoteLet us know about your needs
We can give you an access to the platform, we can provide multiple services, we can do all of it if the situation needs a far more complex approach.
Get a quote
You’ll hear back from our tech account manager in one day if not sooner.
Get a thorough report
Sample report
You’ll get a detailed report summarizing issues, with visualized metrics and optimization recommendations.
We identify resource overconsumption cases by their business impact, pinpointing the component and code responsible.
We identify resource overconsumption cases by their business impact, pinpointing the component and code responsible.
The test project and infrastructure are configured in the PFLB cloud. This enables you to rerun the tests and obtain a report for independent analysis of new releases of the application.
We will provide you with a report on the bottleneck analysis and recommendations for optimization.
If our objective was to implement in CI/CD, the outcome will be a tailored integration into the development pipeline.
Hire the best team possible
Meet our experts
A dedicated team of specialists is assigned to your project, providing comprehensive support at every stage of the work.
Each team member brings extensive experience and is carefully selected based on the specific requirements of your request.
Yuri
CEO
Boris
Principal performance engineer
Vik
Product manager
Cloud
Cooperation is a key for every successful project.
To make it even more productive we expect some help from your side:
Access to the test environment.
Collaboration with your software engineers.
Participation of application developers in code optimization.
Information about any specific device you need to test and optimize.
Pay any way convenient
For the optimal pricing of our service, we evaluate costs on a per-project basis, recognizing the unique nature of each system.
The cost typically hinges on factors such as the number of load profiles, types of functionality tests, devices requiring testing and emulation.
Additionally, please note that the service cost may encompass channel expenses if calls are made from the Internet.
Billing options we have:
Fixed-price
Time-and-material
Let’s talk money
We’ll get you an offer after a 30-minutes consultation about your needs and expectations.
Get a quote
No hidden fees, no credit card needed
See what we could achieve together
Realize your business's full potential through IVR testing
Avoid concealed profit losses stemming from performance issues
Prevent performance degradation with each new release
PFLB’s performance testing was instrumental in resolving all performance issues pre-launch. Their seamless collaboration, skilled team, and timely delivery are commendable.
Evgeny Nasonov
COO at Diffco US, Inc
PFLB conducted extensive load testing on our software, simulating high user loads to evaluate performance, identify bottlenecks, and optimize the system’s responsiveness. Finally, they provided actionable recommendations to improve scalability and optimize resource utilization.
Our client
Insurance company
PFLB’s rapid load testing was a lifesaver on our tight launch deadline. Their expertise ensured our site could handle high sales seamlessly. Highly recommended!
Pankaj Mor
Tynor’s Chief Information Officer
PFLB’s load testing expertise played a critical role in uncovering performance limitations and bottlenecks in our educational platform project. Their meticulous approach and ability to adapt the testing methodology led to valuable insights, ensuring informed decisions for the project’s future development.
Our client
Communication services company
PFLB’s expertise in Wi-Fi load testing for in-flight entertainment systems proved invaluable. Their innovative approach and problem-solving skills led to the discovery of critical issues, ensuring passenger satisfaction and avoiding reputational harm.
Our client
Media company
PFLB professional services are absolutely amazing! They really come through for us when we’re struggling with performance issues.
And it’s not just about testing – they go the extra mile to help us tune things up and save money on our cloud expenses.
Luc Richner
CEO, Cannavigia
Contact Сenter and IVR Performance Testing
May 28, 2021
Modern contact centers are often complex systems that involve close interaction between IVR, customer relation management (CRM), and many other services. Therefore, besides testing the performance of IVR itself and telephone communication channels, PFLB offers comprehensive testing services that allow you to evaluate the performance of both overall and individual services and to identify the influence of system components on each other.
Load Testing Tools for IVR Systems
Mar 20, 2019
Around the world, JMeter and LoadRunner remain some of the most popular tools for load testing. These are truly excellent tools and most performance engineers use them.
When choosing load testing tools the main question is whether the tool supports all the required protocols? When it comes to HTTP, the selection of tools is enormous, including excellent cloud solutions that make it possible to create a load simultaneously from different points on the planet. For less common protocols the number of suitable tools shrinks considerably. In these cases, the indisputable leader is LoadRunner, an HP product and the de facto standard in the enterprise segment.
Get all the tech expertise and industry knowledge for optimizing your application
Get a quote
You’ll hear back from our tech account manager in one day if not sooner.
What else we could be helpful with
Beyond IVR performance testing, our expertise encompasses various systems, including call centers, banking infrastructure, and hardware optimization.
Explore other systems we can test and optimize
Website
01
Fast websites enhance impressions and business growth. Conduct load testing for consistent high performance.
Core banking
02
Critical load testing for banking systems, covering components like payment transactions and ATM networks, ensuring stability and preventing substantial losses.
Hardware
03
Before investing in high-end hardware, assess performance capabilities for informed decisions.
Enterprise
04
Expertise in managing vendor-specific and custom enterprise systems for enhanced employee productivity.
SAP
05
Ensure reliable SAP performance for enhanced business productivity with seamless implementation and proactive tuning.
Mobile application
06
Ensure your app handles downloads smoothly. Test under controlled conditions to preemptively fix performance issues.