Contact center and IVR performance testing
Modern contact centers are often complex systems that involve close interaction between IVR, customer relation management (CRM), and many other services. Therefore, besides testing the performance of IVR itself and telephone communication channels, PFLB offers comprehensive testing services that allow you to evaluate the performance of both overall and individual services and to identify the influence of system components on each other.
Load Testing Tools for IVR Systems
Around the world, JMeter and LoadRunner remain some of the most popular tools for load testing. These are truly excellent tools and most performance engineers use them.
When choosing load testing tools the main question is whether the tool supports all the required protocols? When it comes to HTTP, the selection of tools is enormous, including excellent cloud solutions that make it possible to create a load simultaneously from different points on the planet. For less common protocols the number of suitable tools shrinks considerably. In these cases, the indisputable leader is LoadRunner, an HP product and the de facto standard in the enterprise segment.