Usability testing is used to determine the product’s interface usability by the end user. In the process of testing, the user conducts common tasks with the product in the presence of a test manager.
Usability testing services shows how the product corresponds to user expectations, uncovers problems with the interface, and gives an opportunity to see the product through the eyes of the user.
Problems it will solve
Deliverables
Case Study
During the actualization process of a bank start-up, the business department ordered usability research of the front-desk IT system in order to automate the personal loans front office.
The strategy of the bank’s development was aimed at attracting a large number of clients, primarily by providing fast personal loan service.
Instituting an unergonomic IT system could lead to a disruption in the development rate, loss of clients due to ineffective (slow) bank employee service, shortfall of income, and financial losses.
Front-office IT system usability testing was conducted in order to minimize these risks and to discover a large number of defects impeding the interactions of the bank employees with the system. For instance, the interface was overloaded with graphic elements that accentuated secondary system functions and got in the way of finding the necessary information on the screen. As a result, it greatly increased the time needed to provide service to each client.
The test results were recorded in the report that included recommendations for the redesigning of the IT system’s interface. All recommendations could be carried out in a short amount time and with moderate labor costs. The testing also provided prototypes of the main screens.
Scope
Usability Testing Tools
Related insights in blog articles
Why Load Testing Is Essential for Ecommerce Businesses
![why load testing is essential for ecommerce businesses preview](https://pflb.us/wp-content/uploads/2024/05/why-load-testing-is-essential-for-ecommerce-businesses-preview.png)
The success of 26 million online retailers depends on the page load time. It significantly impacts the profitability of online services and sales, as customers don’t want to wait over three seconds to make a purchase. To ensure the desired speed, load testing is widely applied. Common Ecommerce Problems That Can Be Solved with Load […]
Everything You Should Know about Performance Testing of Microservices
About 85% of enterprise businesses use microservices. In this article, we will cover the primary specifics of microservices, explain why they need performance testing, and highlight how to make this process efficient. Microservices in a Few Words Microservices (or microservices architecture) refers to a methodology for developing and deploying applications. This approach separates an extensive […]
PFLB is Now SOC2 Compliant
The PFLB team is happy to share the good news. We have passed the SOC 2 compliance accreditation. It means we can assure our clients that our cooperation will be entirely secure. What Is SOC? Introduced by the American Institute of CPAs (AICPA), SOC, or Service Organization Control, is a cybersecurity series of reports made […]
How Do Businesses Benefit from Frontend Performance Testing?
![how do businesses benefit from frontend performance testing preview](https://pflb.us/wp-content/uploads/2019/08/how-do-businesses-benefit-from-frontend-performance-testing-preview-1024x548.png)
Crucial bottlenecks are usually backend-related. That’s why backend performance testing is generally regarded as a must. However, only 1% of companies perform frontend performance testing. They don’t consider that to achieve the best business results, one should combine the two types. Let’s prove it. We will define their differences, emphasize the importance of conducting backend […]
Be the first one to know
We’ll send you a monthly e-mail with all the useful insights that we will have found and analyzed
People love to read
Explore the most popular articles we’ve written so far
- Android vs iOS App Performance Testing: What’s the Difference? Dec 9, 2022
- How to Save Money on Performance Testing? Dec 5, 2022
- Performance Testing: What It Is, and Why You Need It Oct 7, 2021
- Cloud-based Application Testing: Features & Types Apr 15, 2020