Improve your contact center performance by testing your Interactive Voice Response system
Why is IVR load testing a must?
Because every load increase in a contact center leads to a call duration growth, and your business loses money.
If connection quality goes down and audio delays increase, the business has to hire more employees to serve the customers.
300+
Our happy clients
Get a step-by-step plan on how to run IVR Load Testing
Why choose us for IVR load testing?
01
To identify the problems that contact centers face under load and find solutions
02
To find out if the call center can handle a higher workload
03
To identify the factors limiting the contact center performance
04
To figure out the upper load threshold that the call center can handle
Emulation of authentic customers behaviour
We emulate interactions between customers and contact center operators
Calls
Screen sharing
Interactions with an interactive voice menu
Instant messaging
Analysis of performance bottlenecks
Also, we advise on the code optimization, architecture, and system infrastructure
Delays
Packet losses
Distortions
Analysis of performance bottlenecks
Also, we advise on the code optimization, architecture, and system infrastructure
Muhammed Mehani
Business development manager, PFLB
With an increase in the average duration of calls, the number of operators required to process them also increases. I.e., a typical call lasting 3 minutes and 15 seconds can increase by 12 seconds if there are communication issues. The cumulative effect is equivalent to an additional 6 contact center operators for every 100.
Wanna find out how much your business can save with IVR load testing?
Why do clients choose us?
We use modern methods of load testing to ease a successful improvement of your product
400
employees
250
major projects implemented
Certified
by ISO 20000
300+
clients
Trusted by enterprises across the globe since 2008
The PFLB brand is trusted by 300+ clients across Finance, Technology, Healthcare, Travel, Retail, Education and many more.
