In this post, we’ll discuss tools for IVR load testing. Our background in this field will help you choose the right tool.
JMeter and LoadRunner remain some of the most popular load testing tools worldwide. These are truly excellent tools, and most performance engineers use them.
When choosing load testing tools, the main question is whether the tool supports all the required protocols. When it comes to HTTP, the selection of tools is enormous, including excellent cloud solutions that make it possible to create a load simultaneously from different points on the planet. For less common protocols, the number of suitable tools shrinks considerably. In these cases, the indisputable leader is LoadRunner, a product and the de facto standard in the enterprise segment.
However, there are protocols that even LoadRunner does not support. For example, voice traffic must be emulated to load testing call centers’ IVR and IT systems. Neither LoadRunner nor JMeter has standard support for the appropriate protocols (SIP, etc.). Accordingly, when it comes to load testing IVR systems, performance engineers have to search for other solutions that are generally outside their areas of expertise.
Data Synergy, our Australian partner, has created an elegant solution to this problem. Data Synergy VOICE is a solution that can use the familiar tools LoadRunner and JMeter to create scripts that emulate the behavior of voice communications customers. Data Synergy VOICE is a LoadRunner plug-in and a connectable JMeter class. The list below shows the capabilities of Data Synergy VOICE in the LoadRunner VUGen environment.
When emulating phone calls, the following features are available:
Related Services:
PFLB also Provides Implementation Support Services for Load Testing Tools:
Related insights in blog articles
Top 5 JMeter Alternatives
It’s hard to find someone in the performance testing community who hasn’t heard of Apache JMeter. We love it for being open-source, free, feature-rich, protocol-friendly, and easily extendable. While JMeter remains a favorite, there are other tools that offer unique strengths and advantages. This article presents a comprehensive list of the top 5 JMeter alternatives, […]
How to Load Test API: A Full Guide
In today’s digital ecosystem, APIs form the backbone of diverse software applications, facilitating communication and data exchange for an interconnected digital world. However, as demand for these services grows, ensuring their robustness and ability to handle varying levels of traffic becomes crucial. This is where PFLB, a next-generation, cloud-based load testing tool, comes in. In […]
Top 8 Gatling Alternatives Overview
Gatling Cloud, a cloud-based extension of the open-source performance testing tool, is a powerful load testing solution with its benefits. Those include excellent scalability, no-code test builder, moderate price for virtual user hours (VUh), and numerous useful integrations. However, with its steep learning curve due to reliance on Scala/Java and setup (and overall) complexity, it […]
Top 10 BlazeMeter Alternatives
Over a decade ago, BlazeMeter reshaped the landscape of load testing by moving it to the cloud. Serving as a cloud-based execution platform for the well-known JMeter, it freed engineers from the burden of managing infrastructure and allowed them to focus solely on testing. The result was a significant reduction in operational complexity and a […]
Be the first one to know
We’ll send you a monthly e-mail with all the useful insights that we will have found and analyzed
People love to read
Explore the most popular articles we’ve written so far
- Cloud-based Testing: Key Benefits, Features & Types Dec 5, 2024
- TOP 10 Best Load Testing Tools for 2024 Nov 7, 2024
- Benefits of Performance Testing for Businesses Sep 4, 2024
- Android vs iOS App Performance Testing: What’s the Difference? Dec 9, 2022
- How to Save Money on Performance Testing? Dec 5, 2022