Usability testing is used to determine the product’s interface usability by the end user. In the process of testing, the user conducts common tasks with the product in the presence of a test manager.
Usability testing services shows how the product corresponds to user expectations, uncovers problems with the interface, and gives an opportunity to see the product through the eyes of the user.
Problems it will solve
Deliverables
Case Study
During the actualization process of a bank start-up, the business department ordered usability research of the front-desk IT system in order to automate the personal loans front office.
The strategy of the bank’s development was aimed at attracting a large number of clients, primarily by providing fast personal loan service.
Instituting an unergonomic IT system could lead to a disruption in the development rate, loss of clients due to ineffective (slow) bank employee service, shortfall of income, and financial losses.
Front-office IT system usability testing was conducted in order to minimize these risks and to discover a large number of defects impeding the interactions of the bank employees with the system. For instance, the interface was overloaded with graphic elements that accentuated secondary system functions and got in the way of finding the necessary information on the screen. As a result, it greatly increased the time needed to provide service to each client.
The test results were recorded in the report that included recommendations for the redesigning of the IT system’s interface. All recommendations could be carried out in a short amount time and with moderate labor costs. The testing also provided prototypes of the main screens.
Scope
Usability Testing Tools
Related insights in blog articles
10 Top Data Masking Tools

Data breaches can cost companies millions. That’s why more businesses are turning to data masking tools to keep sensitive information safe. But with so many options out there, how do you know which one’s right for you? In this article, we’ll walk you through some of the best data masking tools available today. Whether you’re […]
Contract Testing : A Complete Guide

When you’re working with microservices or APIs, one miscommunication between systems can break your entire application. That’s where you need contract testing. This guide will walk you through what contract testing is, how it works, and why it’s become essential for teams building distributed systems. Whether you’re a developer, QA engineer, or architect, you’ll learn […]
What Is Spike Testing: Complete Guide

Imagine your application is running smoothly until a flash sale or unexpected traffic surge hits. Suddenly, users can’t log in, pages stop loading, and your team is scrambling to restore service. These unpredictable spikes can overwhelm even the most robust systems if you’re not prepared. Spike testing is the method used to simulate these sudden […]
Top 10 Online Load Testing Tools for 2025

In this article, we will go through our favourite features of each of these cloud-based load testing tools, while in the end you will find a parameterized comparison of all of them in one table.
Be the first one to know
We’ll send you a monthly e-mail with all the useful insights that we will have found and analyzed
People love to read
Explore the most popular articles we’ve written so far
- Top 10 Online Load Testing Tools for 2025 May 19, 2025
- Cloud-based Testing: Key Benefits, Features & Types Dec 5, 2024
- Benefits of Performance Testing for Businesses Sep 4, 2024
- Android vs iOS App Performance Testing: What’s the Difference? Dec 9, 2022
- How to Save Money on Performance Testing? Dec 5, 2022